CFSWorX uses ICONICS AlertWorX™ technology to send alerts to technicians via email, text message or through push notifications with the ICONICS MobileHMI app. The technician receiving the alert can reply to the message or use the mobile app to accept, snooze or pass the alert to the next person. Within the CFSWorX app, technicians can view and acknowledge current alarms.
CFSWorX integrates with popular ERP, CRM and Directory Services tools, such as Microsoft Dynamics 365, Salesforce, IBM Maximo, ServiceNow and Azure Active Directory. It retrieves information about employee contact details and scheduled availability from these systems. Users can generate work orders for any of the above systems from within the CFSWorX app.